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Tradeify Evaluation Services Agreement

Last modified: May 2026

PREAMBLE

This Evaluation Services Agreement (the “Agreement”) is entered into by and between you, the “Trader,” and Tradeify Holdings, Corp. and its affiliates, successors, and/or assigns (collectively, the “Company,” “Tradeify,” “we,” or “us”). This Agreement governs your use of Tradeify’s evaluation programs, simulated funded accounts, and live funded accounts, together with allrelated services.

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1. TRADER APPOINTMENT

1.1 Independent Contractor Status: The Company appoints the Trader as an independent contractor to manage and execute electronic trade orders on the Company’s proprietary trading platforms. The Trader acknowledges and agrees that the Trader is not an employee or agent of the Company and shall not represent themselves as such.

1.2 Trading Equipment: The Company may provide the Trader with specific equipment, software, and related electronic tools to facilitate trading activities. The Trader agrees to use this equipment exclusively for trading on the Company’s platforms.

1.3 Approved Platforms: The Trader shall utilize only the trading platforms and tools explicitly sanctioned by the Company. Any deviation from this requires the Company’s prior written consent.

1.4 Surveillance and Compliance: The Company utilizes advanced surveillance systems to monitor all trading activities. Suspicious or non-compliant trading behaviors may result in immediate account restrictions or termination.

1.5 Account Funds: All funds in the trading account remain the sole property of the Company. The Trader acknowledges they have no ownership or claim over these funds, which are exclusively demo funds unless otherwise stated.

1.6 Documentation and Compliance: The Trader agrees to promptly furnish any documentation or information the Company requests, including but not limited to tax documents, identity verification, and trading records. The Trader also agrees to comply with all Know Your Customer (KYC) requirements as mandated by the Company.

1.7 Marketing Materials: Any promotional materials representing the Company or its services require the Company’s prior written approval.

2. COVENANTS AND WARRANTIES OF TRADER

2.1 Compliance: The Trader commits to familiarizing themselves with and strictly adhering to the Company’s trading guidelines, procedures, and other directives.

2.2 Accuracy of Information: The Trader guarantees that all personal and professional information provided to the Company is accurate and up-to-date. Any changes must be reported within seven (7) days.

2.3 No Legal Hindrances: The Trader confirms they have no legal or contractual restrictions that might hinder their performance under this Agreement.

2.4 Exclusive Use of Account: The Trader acknowledges that the managed trading account provided by the Company is solely for use on the Company’s platform.

2.5 Single Tradeify Account Per Individual: For purposes of this Agreement, a "Tradeify account" means the single customer profile and login through which a Trader accesses the Tradeify dashboard, purchases products, and requests payouts. It is distinct from, and does not refer to, (i) the broker platform accounts (such as Tradovate, Rithmic, or WealthCharts) connected to it, or (ii) the Evaluation and Simulated Funded Accounts held under it, of which a Trader may hold multiples subject to Section 4. Each individual may register for and hold only one (1) Tradeify account. A Trader may not maintain personal and business Tradeify accounts in parallel, nor register for, open, or control more than one Tradeify account, whether directly or indirectly, unless expressly authorized in writing by the Company. A Trader may register their single Tradeify account using business information, or trade under their personal account and complete Know Your Business ("KYB") verification when requesting payouts. This restriction applies on a per-individual and per-household basis. Violation may result in suspension or termination of all associated accounts and forfeiture of any funds or profits.

2.6 Proprietary Data: All trading data and related information generated on the Company’s platform are proprietary. Unauthorized reproduction, distribution, or use of this data is prohibited.

3. NON-SOLICITATION AND CONFIDENTIALITY

3.1 Non-Interference: The Trader agrees not to disrupt the Company’s business operations, including its contractual relationships and business strategies.

3.2 Non-Solicitation: During the term of this Agreement and for two (2) years post-termination, the Trader shall not solicit or entice any of the Company’s employees, contractors, or clients.

3.3 Confidentiality: The Trader shall maintain the confidentiality of all non-public information about the Company, its operations, and clients.

4. EVALUATION  PROGRAMS, FUNDED  ACCOUNTS, AND PAYOUTS

4.1 Evaluation Paths and Account Rules: The Company offers a variety of evaluation paths and simulated funded account programs (including, without limitation, Advanced Challenge, Growth Challenge, Lightning Funded, Select Flex, and Select Daily accounts). The specific rules, parameters, fees, drawdown methodology, profit targets, position sizes, consistency rules, payout thresholds, payout caps, and minimum balance requirements applicable to each evaluation path and funded account program are maintained on, and may be updated from time to time at, the Company’s Help Center.

For complete and current details on all evaluation paths and funded account rules, the Trader shall refer to: https://help.tradeify.co/en. The Trader agrees that the rules published at the Help Center are incorporated into this Agreement by reference and are binding upon the Trader. The Company reserves the right to modify these rules at any time in accordance with Section 16 (Amendments).

4.2 Maximum Number of Simulated Funded Accounts: The Company limits the maximum number of Simulated Funded Accounts that may be held by any single individual to five (5). This limit applies on a per-individual and per-household basis and across ALL funded account types, including Advanced Challenge funded accounts, Growth Challenge funded accounts, Lightning Funded accounts, Select Flex funded accounts, and Select Daily funded accounts.

Example: A trader may NOT hold three (3) Lightning Funded accounts, two (2) Select Flex accounts, and one (1) Growth funded account. The maximum total is five (5) funded accounts in any combination.

Tradeify Elite Live Restrictions.

  • Traders who are transitioned to Tradeify Elite Live (Section 5) may NOT hold ANY other funded accounts, challenge accounts, or straight-to-sim accounts while their Elite Live account is active.
  • No other member of a Trader’s household may hold any Tradeify accounts (Challenge, Funded, or Elite Live) while the Trader’s Elite Live account is active.

4.3 Compensation Structure (General): Profit splits, payout schedules, payout caps, and related conditions for each account type are set forth in the rules published at the Help Center referenced in Section 4.1. Unless otherwise specified for a particular account type, profits withdrawn are split90% to the Trader and 10% to the Company. Any amounts not withdrawn remain at risk of loss from the Trader’s activity. The Trader will be paid as a 10-99 independent contractor, not as an employee.

4.4 Payout Processing: Once a payout request is approved, funds are withdrawn from the Trader’s account and payment is typically issued within twenty-four to forty-eight (24-48) hours. Payout requests submitted outside of normal business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. EST/EDT, excluding U.S. Federal holidays) may take up to seventy-two (72) hours to process. The Company reserves the right to take up to the end of the next payout cycle to approve, review, or deny a payout request.
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Notwithstanding the foregoing, the Company may suspend the processing of any payout request, and may withhold payment of any payout that has been approved but not yet paid, pending completion of a review or investigation into suspected non-compliance with Section 6 (Prohibited Trading Activities) or with the rules published at the Help Center. The time limits stated in this Section 4.4 do not run during any such suspension. The Company will notify the Trader that a payout has been suspended and will complete its review within a commercially reasonable period. Payouts withheld under this paragraph are subject to forfeiture in accordance with Section 6.7(h) or Section 7.6, as applicable.

4.5 Payout Policy Selection (Select Accounts): Where an evaluation path requires the Trader to choose between payout policies (for example, between Select Flex and Select Daily upon passing a Select Challenge), that choice is permanent and irrevocable for the specific funded account in question. No refunds or exchanges will be provided if the Trader later prefers a differentpayout policy. Traders who pass multiple Select Challenges may select different payout policies for each funded account, and each account’s policy selection is independent.

5. MOVE TO LIVE (TRADEIFY ELITE LIVE)

The Company does not hold a broker-dealer license and does not provide brokerage services; all Tradeify Elite Live accounts are issued through and facilitated by NinjaTrader and GFF Brokers, third-party regulated brokerages.

5.1 Discretion to Move Traders to Live: Tradeify reserves the right, in its sole and absolute discretion, to move a Trader from a Simulated Funded Account to a Tradeify Elite Live account at any point in the Trader’s funded account journey, including at any time before, at, or after any particular payout milestone. The decision to transition a Trader to Live is solely Tradeify’s, andTradeify may also elect to keep the Trader on a Simulated Funded Account at its discretion.

5.2 Internal Policy Guidelines: As an internal policy guideline (and not as a binding entitlement to the Trader), Tradeify generally evaluates Traders for transition to Tradeify Elite Live who have achieved either:

  • ten (10) approved payouts since the Trader’s last live account or, where applicable, since services with Tradeify commenced; or
  • three (3) approved payouts on a single Simulated Funded Account.

These thresholds are internal benchmarks used by Tradeify’s risk management team and do not create any right or obligation to be transitioned to Live. Tradeify may, in its sole discretion, transition a Trader to Live earlier or later than these thresholds, or not at all.

5.3 Live Account Rules: The specific parameters of Tradeify Elite Live accounts (including, without limitation, starting balance allocation, availability requirements, profit splits, dynamic daily loss limits, scaling rules, and payout mechanics) are maintained at the Company’s Help Center referenced in Section 4.1 and are incorporated by reference. Tradeify Elite Live accounts aresubject to dynamic risk parameters that adjust based on the Trader’s performance.

5.4 Restrictions on Other Accounts: A Trader who has been transitioned to a Tradeify Elite Live account is prohibited from opening or holding new Challenge, Straight-to-Sim, or any other Tradeify funded accounts while the Live Funded Account remains active. No other member of the Trader’s household may hold any Tradeify accounts during this period.

5.5 Live Account Failure: In the event of failure of a Tradeify Elite Live account, Tradeify’s risk management team will contact the Trader to determine next steps.

5.6 Restricted Jurisdictions: If a Trader resides in a jurisdiction that renders the Trader ineligible for a Tradeify Elite Live account, Tradeify’s risk management team will contact the Trader to discuss alternative options. Such Traders may remain on Simulated Funded status for the duration of their relationship with Tradeify, subject to Section 16 (Geographic Restrictions).

5.7 Transition Process: Upon notification of a Live Funded Account transition, the Trader will receive an official email from Tradeify. Trading activity must cease until further instructions are provided. The account balance at the time of transition will be used in determining the starting balance of the Live Funded Account, in accordance with the rules published at the Help Center.

6. PROHIBITED TRADING ACTIVITIES

6.1 Exploitation of Errors: The core of Tradeify’s guidelines is a mutual understanding between Tradeify and the Trader that the Trader acts in good faith. Traders are prohibited from using strategies that seek to exploit or create errors within our platform. This includes taking advantage of discrepancies in price displays, delays in updates, or any other technical errors in our services. Such actions are considered unethical and can lead to serious consequences, including termination of the Trader’s trading account.

6.2 Disruptive Practices: The Trader is forbidden from using strategies that incorporate disruptive practices.

6.3 External or Slow Data Feed: Trading based on an external or delayed data feed is not allowed.

6.4 Manipulative Trades: The Trader must not engage in trades with the intent to manipulate, abuse, or gain an unfair advantage on the Company’s platform. This includes short-term or high-frequency trades. Opposing Positions are separately and independently prohibited under Section 6.7, without regard to intent.

6.5 Consistency in Trading: The Trader must adhere to a consistent trading plan in terms of size, stops, and targets, avoiding maximum or larger contract sizes on single trades, refraining from flipping contracts just to register a “trading day,” maintaining consistent trading sizes, avoiding dollar-cost averaging and high-frequency trading, and demonstrating consistency in the trading plan.

6.6 Automated Bots: The use of automated trading bots or algorithms (“bots/algos”) is permitted only under the following conditions:

  • Ownership: The Trader must be able to prove that the Trader is the sole owner of the bot or strategy and that no one else has access to or is using it. This ensures that the bot/algorithm is not being shared with other traders or firms.
  • Exclusive Use: While the Trader may use the bot on the Trader’s personal accounts, using it across multiple firms is against Tradeify’s policy. The bot must be solely for the Trader’s own use within Tradeify.
  • No High-Frequency Trading (HFT) Bots: Personal bots are allowed as long as they are not high-frequency trading (HFT) bots. Tradeify has specific risk measures in place to detect and monitor such activities.
  • Compliance & Verification: Tradeify reserves the right to request information or documentation if our risk measures flag the Trader’s account for potential violations of these guidelines.

6.7 Collaborative Trading and Hedging

(a) Definitions. For purposes of this Section 6.7: "Trader-Controlled Accounts" means all Tradeify accounts of any type (including, without limitation, evaluation accounts, Simulated Funded Accounts, and Tradeify Elite Live accounts) that are registered to the Trader, that were purchased using the Trader's payment method, or that the Trader directly or indirectly owns, controls, trades, funds, or directs, whether alone or together with any other person.

"Product Group" means a group of futures products designated as such by the Company and published at the Help Center referenced in Section 4.1, which the Trader agrees is incorporated into this Agreement by reference for the purposes of this Section 6.7. Product Group membership is assigned by the Company for the purposes of this Agreement only, and does not constitute, and shall not be construed as, any representation or assertion by the Company as to the statistical, economic, or market correlation of any product with any other product. The Company publishes Product Groups including, by way of example and without limitation, Equity Index, Energy, Metals, Currencies, Interest Rates, Grains, Livestock, and Volatility. The Product Group list in effect at the time the relevant positions were held shall govern.

"Opposing Positions" means one or more long positions and one or more short positions held at the same time, whether in a single account or across two or more Trader-Controlled Accounts, and irrespective of contract size, contract month, quantity, notional value, order type, holding period, or whether the positions were entered simultaneously or at different times.

(b) Independent Trading Requirement. The Trader shall execute the Trader's trading strategies independently. Team trading, collaborative trading, group trading, the management of a Trader's account by or on behalf of any third party, and the copying or mirroring of trades between the Trader and any other person are strictly prohibited. The Trader is responsible for the Trader's own trades, and all trading decisions must reflect the Trader's individual strategy and discretion. For the avoidance of doubt, this Section 6.7(b) restricts trading conduct between the Trader and other persons; the copying or mirroring of the Trader's own trades across the Trader's own Trader-Controlled Accounts is permitted to the extent expressly allowed by the rules published at the Help Center referenced in Section 4.1, provided always that such activity does not result in Opposing Positions prohibited by Section 6.7(c).

(c) Hedging Prohibited. The Trader is strictly prohibited from holding Opposing Positions in (i) the same futures product, or (ii) two or more futures products assigned to the same Product Group. Conduct described in this Section 6.7(c) constitutes hedging and is a breach of this Agreement regardless of the Trader's intent, purpose, strategy, or state of mind, and regardless of whether the positions in fact offset risk, resulted in a profit or a loss, were held in one account or in different Trader-Controlled Accounts, were held in different contract sizes (including any combination of full-size, mini, and micro contracts), or were held in different contract months. No showing of intent to hedge, to manipulate, to abuse, or to gain an unfair advantage is required to establish a breach of this Section 6.7(c).

(d) Contract Size and Contract Type. The Trader may hold positions in full-size, mini, and micro contracts, and may hold positions in more than one contract size or contract type at the same time, provided that all such positions are in the same direction and do not constitute Opposing Positions prohibited by Section 6.7(c). For the avoidance of doubt, a long position and a short position that together constitute Opposing Positions are prohibited without regard to the contract sizes involved, and a smaller opposing leg (for example, a micro contract held against a mini or full-size position in the same product or in a product assigned to the same Product Group) is a breach of Section 6.7(c) in the same manner and to the same extent as an equally sized opposing leg.

(e) Application. This Section 6.7 applies at all times and to every account type, including without limitation evaluation accounts, Simulated Funded Accounts, and Tradeify Elite Live accounts; applies both during and after any evaluation; and applies both before and after any payout has been requested, approved, or paid. References elsewhere in this Agreement to an evaluation, an evaluation period, or eligibility for funding do not limit the application of this Section 6.7 to any account type or stage.

(f) Purpose. These restrictions are in place to ensure consistency, accurate performance evaluation, and adherence to risk management protocols. This Section 6.7(f) is descriptive only and does not limit the operation of Sections 6.7(b) through 6.7(d).

(g) Monitoring. The Company operates automated and manual monitoring across all Trader-Controlled Accounts on a continuous basis and for all account types. The Company's own trading and account records are the evidentiary basis for any determination under this Section 6.7. The Company reserves the right to request additional information or documentation if an account is flagged. Where the Company notifies the Trader that positions may constitute a breach, the Trader shall flatten the relevant positions promptly.

(h) Non-Compliance. Any breach of this Section 6.7 will result in every account involved in the breach being placed in violation status, and in forfeiture of any profits generated during the period of the violation, whether or not those profits have been requested for payout. The Company may additionally terminate any or all of the Trader's accounts and permanently ban the Trader from all Tradeify services. These consequences apply equally to evaluation accounts, Simulated Funded Accounts, and Tradeify Elite Live accounts.

6.8 Microscalping: Microscalping refers to executing trades with the intent of capturing small profits from minimal price movements, such as a few ticks or points typically within a very short period of time. Trades executed in less than ten (10) seconds are difficult to reliably replicate or copy, so we have implemented the following guideline: 50% or more of the Trader’s account profit must come from trades held longer than ten (10) seconds.

6.9 Maximum Account Idle Time: To maintain an active account status, the Trader is required to execute at least one trade per calendar week. Failure to comply with this requirement may result in the Trader’s account being classified as inactive.

6.10 Audit Clause: The Company reserves the right to audit and review the trading activities and styles of all Traders to ensure compliance with the Company’s rules and guidelines. This includes, but is not limited to, monitoring for adherence to prohibited trading practices as outlined in the Company’s policies. The audit may be conducted at any time, without prior notice, and Traders are required to fully cooperate with any requests for information or documentation. Failure to comply with the Company’s rules or audit process may result in disciplinary action, up to and including termination of trading privileges.

7. REFUNDS, CANCELLATIONS, AND CHARGEBACKS

7.1 Non-Refundable Services: All fees paid to the Company for evaluation programs, funded accounts, or any other services are strictly non-refundable. This includes, but is not limited to: the purchase price of any evaluation account or funded account program offered by the Company; activation fees; reset fees; and any other charges for additional services or products offered by the Company. The current list of account types and their associated fees is maintained at the Help Center referenced in Section 4.1. This Section applies equally to legacy account types that were sold on a recurring basis, in respect of any billing period that has already commenced.

7.2 Service Fulfillment: Upon purchase of any service or program, the Company considers the service rendered in full upon granting the Trader access to the evaluation or platform. Refunds will not be provided regardless of:

  • the Trader’s progress or completion of the evaluation program; or
  • any failure to meet the requirements for program qualification.

7.3 Account Violations and Termination: In the event of account violations, rule breaches, or disqualifications as outlined in the Company’s rules and guidelines (whether set forth in this Agreement or at the Help Center), the Trader is not eligible for a refund of any fees paid.

7.4 Technical and Third-Party Issues: The Company is not responsible for, nor will refunds be issued resulting from:

  • technical malfunctions of third-party platforms used for trading or evaluations; or
  • internet connectivity issues or hardware failures on the Trader’s side.

7.5 No Recurring Charges; Legacy Subscriptions: All accounts and services currently offered by the Company are one-time purchases. The Company does not bill on a subscription, renewal, or other recurring basis for any evaluation account, Simulated Funded Account, or Tradeify Elite Live account currently offered, and no action by the Trader is required to prevent future charges. Where a Trader holds a legacy account type that was sold on a recurring basis before that account type was discontinued, the Trader may cancel that recurring charge at any time through the Trader's account dashboard or by contacting the Company at support@tradeify.co; cancellation stops future renewals but does not entitle the Trader to a refund of any billing period that has already commenced. Failure to activate a passed evaluation does not create any additional charge and does not entitle the Trader to a refund of the one-time fee already paid.
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7.6 Chargebacks: The Trader agrees that all charges incurred under this Agreement are valid, authorized, and final. By purchasing any service from the Company, the Trader expressly waives the right to initiate, pursue, or maintain any chargeback, payment dispute, reversal, or similar claim with any credit card issuer, bank, payment processor, or other financial institution inconnection with fees paid to the Company.
In the event that the Trader (or any person acting on the Trader’s behalf or using the Trader’s payment method) initiates a chargeback, payment dispute, or reversal of any payment made to the Company, the following consequences shall apply automatically and without further notice:

  • the Trader will be permanently banned from all Tradeify services, including without limitation all evaluation programs, Simulated Funded Accounts, Tradeify Elite Live accounts, and any related products or platforms;
  • all of the Trader’s accounts (active, passed, funded, or otherwise) will be immediately and permanently terminated, and any pending or unpaid payouts will be forfeited;
  • the Trader will be ineligible to register, hold, or use any Tradeify account in the future, whether under the same or any different identity, payment method, household, or affiliated party;
  • the Company reserves the right to dispute the chargeback with the issuing bank or payment processor and to recover any costs, fees, or losses associated with the chargeback (including reasonable attorneys’ fees) from the Trader; and
  • the Company may report the chargeback and any related conduct to credit bureaus, payment processors, anti-fraud databases, and law enforcement, where appropriate.

If the Trader believes a charge is incorrect or wishes to dispute a transaction, the Trader must first contact the Company at support@tradeify.co and allow the Company a reasonable opportunity to investigate and resolve the matter before initiating any chargeback or payment dispute.

8. TERMINATION

8.1 Termination by Company: The Company reserves the right to terminate this Agreement immediately in the event of any breach by the Trader, including without limitation any breach of Sections 6 (Prohibited Trading Activities) or 7 (Refunds, Cancellations, and Chargebacks).
8.2 Termination by Trader: The Trader may terminate this Agreement by providing written notice to the Company. Termination by the Trader does not entitle the Trader to any refund of fees previously paid, in accordance with Section 7.

8.3 Effect of Termination: Termination of this Agreement or of any account, whether under this Section 8, under Section 6.7(h), or under Section 7.6, does not entitle the Trader to any refund of fees, and does not limit, waive, or extinguish the Company's rights to withhold or forfeit pending or unpaid payouts, to forfeit profits, to recover amounts previously paid, or to bar the Trader from future participation, in each case where such rights are provided elsewhere in this Agreement. Sections 3, 6.7(h), 7, 9, 10, 12, 13, and 14, together with any rights and remedies of either Party accrued as at the date of termination, survive termination of this Agreement.

9. INDEMNIFICATION

The Trader agrees to indemnify and hold the Company harmless from any claims or liabilities arising from the Trader’s breach of this Agreement or misuse of the Company’s platform.

10. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by the laws of the State of Florida. Any disputes arising under this Agreement shall be resolved through binding arbitration in Florida in accordance with the rules of the American Arbitration Association (AAA).

11. ENTIRE AGREEMENT AND AMENDMENTS

This Agreement, together with the rules published at the Help Center referenced in Section 4.1 (which are incorporated by reference), constitutes the entire agreement between the Parties and supersedes all prior agreements or understandings. Any amendments must be in writing and signed by both Parties, except that the Company may unilaterally update the rules published at the Help Center and may amend this Agreement in accordance with Section 15 (Amendments).

In the event of any conflict or inconsistency between a provision of this Agreement and a rule published at the Help Center referenced in Section 4.1, the Help Center rule shall prevail with respect to trading rules, account parameters, product classifications and groupings, and the definition of prohibited trading conduct, and this Agreement shall prevail in all other respects. Where the Help Center prevails, this Agreement shall be read as modified accordingly.

12. INTELLECTUAL PROPERTY

All intellectual property rights associated with the Company’s platform remain the exclusive property of the Company.

13. DATA PROTECTION AND PRIVACY

The Company may collect and process the Trader’s personal data and will implement security measures to protect this data. The Company will not share this data with third parties except as required by law.

14. LIMITATION OF LIABILITY

The Company is not liable for any losses incurred by the Trader due to trading activities or factors beyond the Company’s control.

15. FORCE MAJEURE

The Company is not responsible for any failure or delay in performing its obligations due to unforeseen circumstances.

16. AMENDMENTS

The Company reserves the right to modify, amend, or update the terms, conditions, plans, and payout requirements of this Agreement, and the rules published at the Help Center referenced in Section 4.1, at its sole discretion and at any time. Any changes will become effective upon posting to the Company’s website (including the Help Center) or upon other written notification to the Trader. Continued use of the Company’s services after any such changes constitutes acceptance of the revised terms.

17. GEOGRAPHIC RESTRICTIONS

The Company does not accept or permit the participation of individuals or entities who are citizens, residents, or are otherwise located in countries on the Company’s restricted-jurisdictions list. Additionally, certain jurisdictions are eligible to purchase an evaluation account but are not eligible for a Tradeify Elite Live account; Traders residing in those jurisdictions will remain on a Simulated Funded Account for the duration of their contract with the Company. The current restricted-jurisdictions list and the list of jurisdictions ineligible for Tradeify Elite Live are maintained at the Help Center referenced in Section 4.1 and may be updated from time to time at the Company’s sole discretion. The Company reserves the right to deny access, terminate accounts, and take anynecessary legal action if it is determined that this policy has been violated.

18. CONTACT

All feedback, comments, requests for technical support, and other communications relating to the Website or this Agreement should be directed to: support@tradeify.co